COMPLAINTS and GRIEVANCES
Complaints can be made directly to RDA, either verbally in person, by phone or in writing to a Coach, Centre Committee Member or the State Office. A complaint may be made anonymously.
In the first instance we advise that you try and resolve the complaint with the person that you have the issue with. However, we understand that sometimes this is not possible.
If you wish to make a complaint, but may feel uncomfortable approaching the person, you can approach a Coach, a Centre Committee Member, the State Office or our Member Protection Information Officer. For further information, please refer to our Grievance Procedure and Complaints Management and Resolution Policy and Procedure.
SUBMITTING A COMPLAINT
To formally submit a complaint, please complete the Complaint Registration Form and submit it to the relevant Centre or to the State Office.
MEMBER PROTECTION INFORMATION OFFICER (MPIO)
Our Member Protection Information Officer (MPIO) is available to offer advice or further assistance. They are also available to talk to if feeling uncomfortable about talking to a Coach, RDA Centre Committee Member or the State Office about a complaint.
MPIO: Gary Guiver
Phone: (03) 6239 6467
EXTERNAL COMPLAINT AGENCIES
You also have the right to take a complaint to an external agency:
National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission
Phone: 1800 035 544