Complaint Registration Form

The Complaint Registration Form applies to all people involved with the activities of RDA, including staff, volunteers and members. Any person (complainant) may report a complaint about a person, people or organisation bound by the Complaints Management and Resolution Policy and Procedures.

In the first instance we advise that you try and resolve the complaint with the person that you have the issue with. However, we understand that sometimes this is not possible. For further information, please refer to our Grievance Procedure and Complaints Management and Resolution Policy and Procedure.

All complaints will be recorded in the relevant Centre's Complaint Register and/or the RDA Tasmania Complaint Register. All complaints will maintain the privacy and confidentiality of all persons involved. If you need assistance with completing this form, please contact the State Office or our Member Protection Information Officer (contact details available here).

Your complaint will be forwarded to the relevant people to assess and investigate your complaint. You may be contacted to provide more information. You should receive acknowledgement of receipt of your complaint within 3 business days. Depending on the complexity of the complaint it may take up to 30 business days to receive a response with either an outcome or to inform you if more time is needed for a resolution.

FILENAME: Complaint Registration Form.pdf

VERSION: Version 1 - April 2020

Riding for the Disabled Association
of Tasmania

 

RDA TASMANIA PATRON

Her Excellency Professor the Honourable Kate Warner, AC, Governor of Tasmania

www.govhouse.tas.gov.au

RDA TASMANIA AMBASSADOR
Rachael Treasure. Author, mother, regenerative agriculturalist and a lover of life.

www.rachaeltreasure.com

RDA Tasmania is part of a National and Worldwide movement and is affiliated with Riding for the Disabled Association of Australia (RDAA) and the Federation of Horses in Education and Therapy International (HETI)

 

CENTRE LOCATIONS

Click on OUR CENTRES for locations, contact details and more information about RDA Centres throughout Tasmania.

RDA TASMANIA

phone: 0429 943 247

mail: PO Box 279, Kingston TASMANIA7051

© Riding for the Disabled Associaiton of Tasmania Inc. 

ABN: 43 028 124 325